Service
Warranty
Five years on the parts you cannot see and cannot replace yourself: the frame, the suspension and the workmanship that holds them together.
- 5 years Frame and suspensionFrom the delivery date.
- 2 years Covers and seamsAgainst manufacturing faults, not wear.
- 10 years Spare parts keptAfter a piece leaves the collection.
Our warranty covers the parts of a piece you rely on and cannot replace yourself: the frame, the suspension and the workmanship.
What is covered
Five years from the date of delivery on frames, suspension and manufacturing defects. Two years on covers and seams against manufacturing faults. The warranty applies to the original purchaser and to normal domestic use.
What is not covered
- Normal wear, including the softening of foam and the natural relaxing of covers.
- Variation in colour, grain and texture in natural materials.
- Damage from misuse, accidents, unsuitable cleaning products, or commercial use unless the piece was bought under our trade terms.
- Fading from prolonged direct sunlight.
Spare parts
Fittings, feet and cushion cores stay available for ten years after a piece leaves the collection. A repair therefore stays possible long after the warranty period has ended, which is the point of building a frame that can be opened.
Making a claim
Contact us through report a problem with your order number and photographs. We acknowledge within one working day, then repair, replace the part, or replace the piece, in that order of preference.
Your statutory rights
This warranty is offered in addition to your statutory rights under Swiss law and does not limit them. Full terms: terms and conditions.
Do you repair or replace?
Repair first, wherever a repair returns the piece to its original condition. Frames are corner-blocked and covers are removable precisely so that one part can be replaced instead of the whole piece.
Does the warranty transfer if I sell the piece?
The warranty is given to the original purchaser and does not transfer with a private sale. Spare parts stay available to whoever owns the piece, which is usually what actually matters.
Can I buy a replacement cover later?
Yes, for as long as that cover is in the range, and cushion cores and fittings for ten years after the piece leaves the collection. Ask with your order number and we will tell you what is still available for your exact piece.
Is a claim handled by a third party?
No. One person at client services owns the case from the first email to the finished repair, and acknowledges within one working day.
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