Report a Problem

Damage in transit, a missing part or a fault. This is the fastest route, and it is handled separately from ordinary returns.

Report it within

Transport damage should be reported within 7 days of delivery, and ideally noted with the delivery team on the day. A manufacturing fault is a warranty matter and is not tied to that window.

What to send us

• Your order number.
• Photographs of the fault, plus one photograph of the whole piece for context.
• A photograph of the packaging if the damage looks like it happened in transit.
• The label under the seat, which carries the batch reference.

Where to send it

From the contact page, or by replying to your order confirmation email.

What happens next

1. We acknowledge within one working day.
2. We assess from the photographs, and arrange an inspection only if we genuinely need one.
3. We repair, replace the part, or replace the piece, in that order of preference. Collection and redelivery of a damaged or faulty piece cost you nothing.

Missing parts

Fittings and small components are shipped separately and usually arrive within 5 working days.

What the guarantee covers is set out under warranty; changing your mind is covered under returns and exchanges.