Service
Frequently Asked Questions
Ordering
Can I see a piece before I buy it?
Yes. Order fabric samples, which are free, before you commit.
Can I change my order after placing it?
Until a made-to-order piece enters production, yes. Write to us as soon as possible with your order number.
Is there a discount for a larger order?
Yes, and it applies automatically. Orders from CHF 300 are reduced by 5 %, from CHF 500 by 7 % and from CHF 900 by 10 %. You will see it in your basket. There is no code and no sign-up.
Delivery
How long will it take?
In-stock pieces ship within 5 to 10 working days, made-to-order pieces take 4 to 6 weeks. The lead time on the product page applies to your order.
What does delivery cost?
It depends on the size of the piece, from around CHF 9 for a small accessory to CHF 119 for a sofa. Free from CHF 1’500. The full table is under shipping and payment.
Will you carry it up the stairs?
Standard delivery goes to your front door. Room delivery with assembly is an option at checkout, CHF 99–149 depending on the piece, and includes taking the packaging away. Check access first with the size guide.
Do you deliver outside Switzerland?
We deliver within Switzerland. For an address in another country, write to us before ordering and we will tell you what is possible.
Products
Why does my seat look flatter than in the photograph?
Foam is compressed in transit and recovers over one to three days of normal use.
Are covers removable?
Yes. Seat and back cushion covers are removable on every upholstered piece in the collection, which is what makes a repair or a replacement cover possible years later.
Can I order a replacement cushion or part?
Yes. Fittings, feet and cushion cores stay available for ten years after a piece leaves the collection.
After the sale
Something arrived damaged. What now?
Use report a problem within 7 days and send photographs with your order number. Collection and redelivery cost you nothing.
How long is the warranty?
Five years on frames and suspension, two years on covers and seams. See the warranty.
How do I return something?
Within 30 days of delivery. See returns and exchanges.
Still unanswered
Write to us from the contact page. We answer within one working day.
Choosing a piece
How do I choose the right size?
Measure the wall the piece will sit against and subtract about 40 cm for breathing room. Every product page lists total width, depth and height, plus seat depth and seat height. The size guide walks through it in ten minutes.
Are the modules interchangeable?
Within a collection, yes. Modules from the same system connect to each other in any order. Modules from different collections are not designed to be combined.
Can I order fabric samples?
Yes, and they are free, postage included. Up to five covers per request, sent within two working days. Samples answer the one question a photograph never can.
Which cover should I choose?
Boucle for depth and softness, textured weave for a flatter and more architectural surface, performance weave for a household with children or animals.
Delivery
How long does delivery take?
In-stock pieces ship within 5 to 10 working days. Made-to-order pieces take 4 to 6 weeks. The lead time on each product page is the accurate one, because it reflects whether the cover is in stock or cut to order.
What does delivery cost?
It is priced by the size of the piece, from around CHF 9 for a small accessory to CHF 119 for a sofa or a large wardrobe, and it is free from CHF 1’500. The exact amount for your basket is shown at checkout.
Will you carry it up the stairs?
Standard delivery goes to your front door. Room delivery with assembly is an option at checkout, CHF 99 to 149 depending on the piece, and includes taking the packaging away.
What if it arrives damaged?
Photograph it before you move it and report it within 7 days. Collection, repair and redelivery of a damaged piece are at our cost.
Orders and payment
Which payment methods do you accept?
Checkout is run by Shopify. Shop Pay, Apple Pay and Google Pay are supported, alongside the card and local methods shown at checkout for your country. Card details never reach us.
Do prices include VAT?
Yes. Every price is shown in CHF with Swiss VAT included. Delivery is calculated at checkout, before you confirm.
Is there a discount for a larger order?
Yes, and it applies automatically: 5 % from CHF 300, 7 % from CHF 500 and 10 % from CHF 900. You see it in your basket. There is no code and no sign-up.
Can I change my order after placing it?
Until a made-to-order cover is cut, yes. Write with your order number as soon as you know.
After it arrives
Can I return a piece?
Within 30 days of delivery. Furniture is collected rather than posted back, so it starts with an email to client services and a collection day.
How do I clean the cover?
Vacuum weekly on a low setting with a soft brush head. Blot spills immediately with a clean, barely damp cloth, working inwards. Never rub, and check the cleaning code under the seat before you use anything else.
How long until a sofa reaches its full shape?
Most of the shape returns within hours of unpacking. The full shape is reached after one to three days.
What does the warranty cover?
Five years on the frame, the suspension and the workmanship, and two years on covers and seams. Normal wear, fading in direct sunlight and damage from unsuitable cleaning agents fall outside it.
Next
The detail pages
Not answered here
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